Outsourced collection services
Government, Commercial and Private Billing
Our billing services are for any payer and any specialty. Our billing services are tailored to meet the specific needs of any client, whether their needs are government, commercial, or private. These services can include:
- Medical coding
- Claims filing
- Auditing claims
- Follow-up with insurance providers
- Reduced time in A/R/
- Increased collections
Start seeing more profitability in as little as 5 days
One phone call is all it takes to identify whether our services are right for your practice. We can start serving you in as little as one week.
Our Collections Management Services
Chasing down collections from insurance companies can take up time that you just don’t have. Medical practices are already busy enough seeing patients without having to waste time dealing with recalcitrant insurance agents. Letting us handle the collections process will free up your time to take on more patients, which can, in turn, ultimately increase your collections. Our professional billers have the time to dedicate to pursuing claims that you might not and can help to not only improve the speed but also the amount of your collections.
Filing Claims with Insurance Companies
A common mistake that practices make when handling their own medical billing is failing to file claims on time. While it’s understandable that medical practitioners are busy, insurance companies may deny claims that aren’t filed before their deadlines. We file claims on a daily basis. This means that we’ll file right away as soon as a claim is ready to be processed, eliminating the risk of a denial due to lateness.
Daily Audit of Current Claims
Our work isn’t done once we’ve filed a claim with an insurance provider. Another service that we perform daily is an audit of outstanding claims. This audit lets us know if collections have been received as they should and whether or not we need to follow up with an insurance company on your behalf.
Following up with Insurance Providers
Once we’ve completed our daily audit of all current insurance claims, we handle the process of following up with each insurance company as needed to ensure collections are received in a timely manner. This way, you don’t have to waste your valuable time chasing down insurance companies for collections. We’ll contact them on your behalf and ensure that they pay out what you’re owed.
Claim Denials Management
There are many reasons why a claim might be denied. Incorrect coding is one; late filing is another. Having your medical billing processed by professional billers helps to eliminate these types of mistakes. If claims are still denied, then we can learn from the reason for the denial and resubmit your claim as needed.
Get a more profitable practice
Increase collections by 15%
Inhouse Medical Billing
$1,200,000 revenue
– $45,000 biller salary
– $40,000 secondary biller salary
– $23,750 Benefits and Overhead @ 25% of salary
– $3,000 Cost of software and hardware for billers
– $1,200 Cost of Postage
$1,087,000 in net collections
Average billing expense of 10.25% of collected revenue
Outsourced Medical Billing
$1,400,000 17% increase in top line collected revenue
– $77,000 5.5% of collected revenue
$1,323,000 in net collections
Average billing expense of 5.5% of collected revenue plus the added collective revenue from outsourcing
Benefits of Government, Commercial, and Private Medical Billing
There are many benefits to outsourcing your medical billing to a professional, whether your practice is government-based, commercial, or private. You’ll have the expertise of billers who process claims and collections every day for a living. Plus, you’ll free up your own time so that you can see more patients.
Receive Medical Billing Collections Faster
A major benefit of outsourcing your billing processes is that no matter what kind of medical practice you have or work for, you’ll receive collections faster. Professional billers can reduce the amount of time spent in accounts receivable by up to 19 days.
Have Fewer Claims Denied
With professional billers handling your claims and collections for you, the risk of having a claim denied is much lower. We eliminate many of the common reasons for denials, such as errors in coding or filing claims past the insurance company’s deadline.
Increase Your Practice’s Collections
Many practices don’t earn as much as they should in collections. This is because they may not have the knowledge or training to code as accurately or specifically as possible. Our professional billers have the expertise and experience needed to maximize the collections of any type of practice: government, commercial, or private.
Testimonials
What our clients are saying
"I would recommend Quest without reservation."
"We were a busy Urological group with four clinicians and had just been informed by our Medical Billing Service that they were closing their operation. We needed to associate with a new service quickly. We heard about Quest through our IPA, an organization where I am on the board. Quest was interested in working with more practices in our area and had a very good local and national reputation.
Adam and his team promptly visited with us. We had also met with other services but it became clear that Quest would be our choice. Quest was knowledgeable, hands-on, transparent, flexible, and ready to move ahead quickly. As promised, things did move ahead quickly and seamlessly.
Things have continued to work out well. In retrospect, Quest has been far superior to our previous billing service. It has been a pleasure to work with Adam and his team. I would recommend Quest without reservation."
Roderick Crocker, MD
Urologist, Cambridge Urological Associates
"They did a great job with our billing."
Dr. Duncan Gill
"…saving our practice tens of thousands of dollars."
"Quest National Services and Adam have been vital to the success of the Highland OBGYN practice. Quest National was able to take on our account in a very quick manner and has transitioned our practice from one software to another with little down time ultimately saving our practice tens of thousands of dollars. The team at Quest National have been the partners my growing OBGYN practice has needed. Most important for me is their ability to provide us redundancy when we otherwise wouldn’t have it. I couldn’t be more thankful for their dedication to our practice."
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Mark Lowney
OB/GYN, Southcoast Health
"Worked with our existing software so that we didn’t have to make expensive changes"
"My husband and I have a small practice but we were looking for a medical billing company to consult us. We originally started with a local company with some satisfaction. However, our biggest problem was that they wanted us to change our existing EMR to software that they worked with. Quest National Services worked with our existing software so that we didn’t have to make expensive changes to our infrastructure. That saved us a lot of time and headache. I would definitely say that was one of the main reasons for why we switched and why we continue to work with Quest. As a small practice, they helped us without draining our resources."
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Adriana C.
"I was impressed almost immediately by their transparency and consistent communication"
"As an administrator of a multi specialty clinic, I was looking for a service that provided timely and consistent communication. I found in prior engagements with our prior 2 billing companies neither provided the level of communication or transparency our principals expected. When I was introduced to Quest I was impressed almost immediately by their transparency and consistent communication. We've been with them now 5 months and are so happy we made the move."
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Roger P.
"Quest has made the process so transparent and allowed us to increase our profits"
"Our company made the decision to outsource our medical billing to Quest and we have been incredibly pleased with the results. The knowledge, dedication, and customer service provided by their team is truly first class!
When we came to Quest, we had a hard time recovering our A/R and ensuring the accuracy of our billing. Quest has made the process so transparent and allowed us to increase our profits, while also pointing out and assisting in areas of improvement.
I really appreciate the work of Nancy and her team, and the responsiveness of the CEO, Adam. They both always find the time to address any questions or problems we are having!"
Joseph D.
"Quest lowered our time in accounts receivable by close to two weeks"
"Quest has made a huge difference in our business, even within the limited amount of time that we’ve been using their services. We kept our current EMR and, in less than six months, Quest lowered our time in accounts receivable by close to two weeks! I couldn’t believe it. We’ve been very pleased with the services and responsiveness of their staff so far. We were able to get reimbursed faster which was so important. Moreover, Quest took over the burden of dealing with aging receivables so we could focus more on business. They offered so many options and services and we were able to find the perfect solution for us. Thanks to Adam and everyone at Quest!"
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Peter H.
"The team is knowledgeable, efficient and very timely"
"Moving my billing needs to Quest National has been the best decision for my business that I have made! From the initial meeting communication has been outstanding. The team is knowledgeable, efficient and very timely. I could not be happier and I am recommending them to all my peers. Thank you Lesley and Nancy - I have gone back to seeing my patients and no longer have to worry or follow up on the billing part of my practice because QNS has me covered."
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Bridget R.