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Outsourced collection services

Managing Medical Billing Collections

Stop wasting your time chasing down payments from insurance companies. We’ll manage your collections from the beginning to the end, which includes:

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Start seeing more profitability in as little as 5 days

One phone call is all it takes to identify whether our services are right for your practice. We can start serving you in as little as one week.

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Our Collections Management Services

Chasing down collections from insurance companies can take up time that you just don’t have. Medical practices are already busy enough seeing patients without having to waste time dealing with recalcitrant insurance agents. Letting us handle the collections process will free up your time to take on more patients, which can, in turn, ultimately increase your collections. Our professional billers have the time to dedicate to pursuing claims that you might not and can help to not only improve the speed but also the amount of your collections.

Insurance Claims Filing

One of the benefits of outsourcing to a professional billing company like Quest National Services is that we’ll file claims with health insurance providers on your behalf. This can help to ensure more accurate coding, which can increase your collections.

Insurance Company Follow-up

Staying on top of a claim that’s in progress can take up a lot of your time. If you outsource your medical billing, then one of the services we offer is to manage your collections throughout the entire claims process, from filing to following up. This means that we can bring in collections for you faster as well.

Less Time in Accounts Receivable

If you don’t have the time to spend chasing down collections, your claim may spend time waiting in with Accounts Receivable at the insurance company. The follow-up services that are included in our collections management can help to reduce the time claims spend in A/R by up to 19 days, increasing your practice’s profits by bringing collections to you faster.

Daily Audit of Submitted Claims

One of the ways we follow up with insurance companies is to conduct a daily audit of submitted claims that are currently in progress. We’ll check on the status of each one and follow up with the insurance company when necessary to ensure that claims are processed in a timely manner.

Get a more profitable practice

Increase collections by 15%

Inhouse Medical Billing

$1,200,000 revenue

– $45,000 biller salary

– $40,000 secondary biller salary

– $23,750 Benefits and Overhead @ 25% of salary

– $3,000 Cost of software and hardware for billers

– $1,200 Cost of Postage

$1,087,000 in net collections

Average billing expense of 10.25% of collected revenue

Outsourced Medical Billing

$1,400,000 17% increase in top line collected revenue

– $77,000 5.5% of collected revenue

$1,323,000 in net collections

Average billing expense of 5.5% of collected revenue plus the added collective revenue from outsourcing

Benefits of Managing Collections

There are a number of other benefits to outsourcing your collections management process to in addition to freeing up your time and improving the speed at which collections come in.

Claims Are Resolved, Not Just Tracked

We don’t just check on the status of your claims with the insurance providers. Instead, we manage the entire collections process and that includes chasing down insurance companies and refiling claims as needed.

Faster Medical Billing Collections

Another benefit of our collections management services is that your collections will come in much faster. Having us manage your medical billing can ultimately bring in collections more than two weeks faster than if you were doing it yourself.

Increased Collections and Profits

In addition to faster collections, outsourcing your billing management can also help to bring in more profits. This is because professional billers have the knowledge to be more accurate with coding. We also have the expertise and resources to track claims and follow up with insurance companies when necessary.


What our clients are saying

"I would recommend Quest without reservation."

"We were a busy Urological group with four clinicians and had just been informed by our Medical Billing Service that they were closing their operation. We needed to associate with a new service quickly. We heard about Quest through our IPA, an organization where I am on the board. Quest was interested in working with more practices in our area and had a very good local and national reputation.
Adam and his team promptly visited with us. We had also met with other services but it became clear that Quest would be our choice. Quest was knowledgeable, hands-on, transparent, flexible, and ready to move ahead quickly. As promised, things did move ahead quickly and seamlessly.
Things have continued to work out well. In retrospect, Quest has been far superior to our previous billing service. It has been a pleasure to work with Adam and his team. I would recommend Quest without reservation."

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Roderick Crocker, MD

Urologist, Cambridge Urological Associates

"They did a great job with our billing."

Dr. Duncan Gill

"…saving our practice tens of thousands of dollars."

"Quest National Services and Adam have been vital to the success of the Highland OBGYN practice. Quest National was able to take on our account in a very quick manner and has transitioned our practice from one software to another with little down time ultimately saving our practice tens of thousands of dollars. The team at Quest National have been the partners my growing OBGYN practice has needed. Most important for me is their ability to provide us redundancy when we otherwise wouldn’t have it. I couldn’t be more thankful for their dedication to our practice."

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Mark Lowney

OB/GYN, Southcoast Health

"Worked with our existing software so that we didn’t have to make expensive changes"

"My husband and I have a small practice but we were looking for a medical billing company to consult us. We originally started with a local company with some satisfaction. However, our biggest problem was that they wanted us to change our existing EMR to software that they worked with. Quest National Services worked with our existing software so that we didn’t have to make expensive changes to our infrastructure. That saved us a lot of time and headache. I would definitely say that was one of the main reasons for why we switched and why we continue to work with Quest. As a small practice, they helped us without draining our resources."

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Adriana C.

"I was impressed almost immediately by their transparency and consistent communication"

"As an administrator of a multi specialty clinic, I was looking for a service that provided timely and consistent communication. I found in prior engagements with our prior 2 billing companies neither provided the level of communication or transparency our principals expected. When I was introduced to Quest I was impressed almost immediately by their transparency and consistent communication. We've been with them now 5 months and are so happy we made the move."

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Roger P.

"Quest has made the process so transparent and allowed us to increase our profits"

"Our company made the decision to outsource our medical billing to Quest and we have been incredibly pleased with the results. The knowledge, dedication, and customer service provided by their team is truly first class!
When we came to Quest, we had a hard time recovering our A/R and ensuring the accuracy of our billing. Quest has made the process so transparent and allowed us to increase our profits, while also pointing out and assisting in areas of improvement.
I really appreciate the work of Nancy and her team, and the responsiveness of the CEO, Adam. They both always find the time to address any questions or problems we are having!"

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Joseph D.

"Quest lowered our time in accounts receivable by close to two weeks"

"Quest has made a huge difference in our business, even within the limited amount of time that we’ve been using their services. We kept our current EMR and, in less than six months, Quest lowered our time in accounts receivable by close to two weeks! I couldn’t believe it. We’ve been very pleased with the services and responsiveness of their staff so far. We were able to get reimbursed faster which was so important. Moreover, Quest took over the burden of dealing with aging receivables so we could focus more on business. They offered so many options and services and we were able to find the perfect solution for us. Thanks to Adam and everyone at Quest!"

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Peter H.

"The team is knowledgeable, efficient and very timely"

"Moving my billing needs to Quest National has been the best decision for my business that I have made! From the initial meeting communication has been outstanding. The team is knowledgeable, efficient and very timely. I could not be happier and I am recommending them to all my peers. Thank you Lesley and Nancy - I have gone back to seeing my patients and no longer have to worry or follow up on the billing part of my practice because QNS has me covered."

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Bridget R.