Billing services for any medical practice
Outsource Your Medical Billing
Let us handle the burdens of managing billing and collections for you.
- Reduce errors that can result in financial losses
- Stay up-to-date on all of the latest codes and regulations
- Free up your valuable time for what matters most
- Speed up billing to receive collections faster
- Maximize profitability with more accurate and specific coding
- Avoid paying too much for billing by reducing overhead costs
See if you’re overpaying for your billing
Call us
Or send a message
See if we’re a good fit.
Get Started in 5 Days
It takes as little as 5 days for us to completely take over handling your medical billing process for you. Just give us a call to see if our services are right for you and we can start serving you in less than a week.
We work for you
Your Outsourcing Questions Answered
Will I lose control of my billing?
How much control will I retain over my billing processes if I outsource?
- You maintain control where control is needed, you have access to everything we have
- We access only the minimum amount of information needed in order to perform duties
- We never access your bank account
Is outsourcing cost-effective for my practice?
Will outsourcing actually save money, or could it end up being more expensive than in-house billing?
Outsourcing with us most often pays for itself, especially for small to medium size businesses because of:
- Reduced labor cost
- No ongoing training
- No investment into expensive billing software or hardware
- More aggressive, diligent followup of claims
- Fewer errors, reducing the risk of denied or rejected claims
Are my patients’ data safe?
How will the privacy and security of my patients’ sensitive information be ensured?
We are compliant with regulations like HIPAA, employing stringent data security measures to protect patient information, like:
- HIPAA-compliant communication & storage (emails, data storage, document housing)
- In-house server
- Access only the minimum amount of information needed to order to perform duties
- Meeting regulatory compliance standards
- ePHI only accessible to authorized individuals via two-factor authentication
- Business Associate Agreements (BAAs) with vendors and third parties who handle PHI
- Audit logs of all access and modifications to PHI
How will communication be handled?
What kind of communication can I expect? How will information be exchanged effectively?
We offer dedicated communication channels and account managers to ensure timely and effective communication with your practice.
- Always available by email, phone, Zoom meetings
- Direct access to a dedicated account manager that is supported by a team of billers
- Weekly 30-minute denial report review to resolve problematic claims
- 45-60 minute month-over-month review with a focus on:
- Aging A/R
- Bill charges
- Insurance collections
- Patient collections
- Rejections, denials, & appeals
- HIPAA-compliant communication (emails, data storage, document housing)
Will the quality and reliability of billing be maintained?
Can I trust an external service to maintain high accuracy and reliability in billing?
Quality and reliability depend on the chosen billing service; Quest National Services has robust systems in place to minimize errors and enhance efficiency.
Will outsourcing affect my patients’ satisfaction?
Could outsourcing billing negatively impact my patients’ satisfaction, especially in terms of customer service and billing accuracy?
Because we aim for efficiency and accuracy, it shouldn’t negatively impact patient satisfaction and may even improve it by streamlining the billing process.
How do you stay compliant and up-to-date?
How do you stay compliant with industry standards and up-to-date with changes in billing codes and laws?
We stay updated on healthcare regulations and compliance requirements, incorporating these into their processes and training. Here are some of the ways we stay current:
- Maintain staff that are certified with AAPC (American Academy of Professional Coders), which require ongoing education to maintain
- Source new, deleted, and revised codes from CMS (Centers for Medicare & Medicaid Services) and AMA (American Medical Association)
- Monitor the Department of Health and Human Services (HHS), and other regulatory bodies for updates on laws, regulations, and guidelines affecting medical billing
Will I become too dependent on an outsourced service?
How do you mitigate the risks of becoming too dependent on an external billing service?
We want you to be able to offload onto us with feeling dependent. Here are steps we take to reduce your risk:
- You own the EMR and PM and maintain full transparency into our work and process
- We encourage you to keep control where control matters
- We access only the minimum amount of information needed to order to perform our duties
- We can work within your existing systems and software
- Our formal offboarding process confirms all account ownership has been transfers to appropriate in-house office manager
NO MORE BILLING HEADACHES
Our Medical Billing Services
Let Quest National Services take billing off of your plate.
48-Hour Turnaround
We’ll send your claims to payers within 48 hours.
Patient Inquiries
We’ll reduce the workload of your front desk staff.
Appeals
We’ll file timely appeals on your behalf.
Aging A/R Help
We’ll follow up with the payer starting at 45 days.
Government, Commercial and Private Billing
We’ll bill any payer or entity.
Denial Management
Get full transparency on all denials received and gain crucial insights on reducing future denials.
Denial Management
We’ll learn why denials occurred to prevent future recurrences.
Tracking/Claims Management
We’ll audit submitted claims daily.
Managing Collections
We’ll chase down non-paying insurance companies.
Daily Claim Entries
We’ll increase your cash flow and eliminate timely file denials.
Electronic and Paper Claim Submission
We’ll file claims according to the requirements of your payers.
100% Free Account Review
We’ll give you a free review so you can see if we’re the right fit.
We work with your software
Keep Your EMR
Use your existing software so that there is no downtime, no training, and no additional costs.
Above are EMR software platforms that we have already worked with.
Don’t see yours? Contact us to see if we can work with yours.
Full practice managment
More solutions for your practice
Bundling services can not only save you costs, but can improve your practice’s efficiency by having a single, trusted partner for an array of complimentary solutions.
HIPAA turn-key solutions
We’ll get you certified
Staffing
Find the right candidates
Credentialing
Fast, easy contracts
EMR solutions
Easy-to-use software
Coding services
Never miss a potential reimbursement
Collection services
Let us handle the payment side
Testimonials
What our clients are saying
"I would recommend Quest without reservation."
"We were a busy Urological group with four clinicians and had just been informed by our Medical Billing Service that they were closing their operation. We needed to associate with a new service quickly. We heard about Quest through our IPA, an organization where I am on the board. Quest was interested in working with more practices in our area and had a very good local and national reputation.
Adam and his team promptly visited with us. We had also met with other services but it became clear that Quest would be our choice. Quest was knowledgeable, hands-on, transparent, flexible, and ready to move ahead quickly. As promised, things did move ahead quickly and seamlessly.
Things have continued to work out well. In retrospect, Quest has been far superior to our previous billing service. It has been a pleasure to work with Adam and his team. I would recommend Quest without reservation."
Roderick Crocker, MD
Urologist, Cambridge Urological Associates
"They did a great job with our billing."
Dr. Duncan Gill
"…saving our practice tens of thousands of dollars."
"Quest National Services and Adam have been vital to the success of the Highland OBGYN practice. Quest National was able to take on our account in a very quick manner and has transitioned our practice from one software to another with little down time ultimately saving our practice tens of thousands of dollars. The team at Quest National have been the partners my growing OBGYN practice has needed. Most important for me is their ability to provide us redundancy when we otherwise wouldn’t have it. I couldn’t be more thankful for their dedication to our practice."
Read More
Mark Lowney
OB/GYN, Southcoast Health
"Worked with our existing software so that we didn’t have to make expensive changes"
"My husband and I have a small practice but we were looking for a medical billing company to consult us. We originally started with a local company with some satisfaction. However, our biggest problem was that they wanted us to change our existing EMR to software that they worked with. Quest National Services worked with our existing software so that we didn’t have to make expensive changes to our infrastructure. That saved us a lot of time and headache. I would definitely say that was one of the main reasons for why we switched and why we continue to work with Quest. As a small practice, they helped us without draining our resources."
Read More
Adriana C.
"I was impressed almost immediately by their transparency and consistent communication"
"As an administrator of a multi specialty clinic, I was looking for a service that provided timely and consistent communication. I found in prior engagements with our prior 2 billing companies neither provided the level of communication or transparency our principals expected. When I was introduced to Quest I was impressed almost immediately by their transparency and consistent communication. We've been with them now 5 months and are so happy we made the move."
Read More
Roger P.
"Quest has made the process so transparent and allowed us to increase our profits"
"Our company made the decision to outsource our medical billing to Quest and we have been incredibly pleased with the results. The knowledge, dedication, and customer service provided by their team is truly first class!
When we came to Quest, we had a hard time recovering our A/R and ensuring the accuracy of our billing. Quest has made the process so transparent and allowed us to increase our profits, while also pointing out and assisting in areas of improvement.
I really appreciate the work of Nancy and her team, and the responsiveness of the CEO, Adam. They both always find the time to address any questions or problems we are having!"
Joseph D.
"Quest lowered our time in accounts receivable by close to two weeks"
"Quest has made a huge difference in our business, even within the limited amount of time that we’ve been using their services. We kept our current EMR and, in less than six months, Quest lowered our time in accounts receivable by close to two weeks! I couldn’t believe it. We’ve been very pleased with the services and responsiveness of their staff so far. We were able to get reimbursed faster which was so important. Moreover, Quest took over the burden of dealing with aging receivables so we could focus more on business. They offered so many options and services and we were able to find the perfect solution for us. Thanks to Adam and everyone at Quest!"
Read More
Peter H.
"The team is knowledgeable, efficient and very timely"
"Moving my billing needs to Quest National has been the best decision for my business that I have made! From the initial meeting communication has been outstanding. The team is knowledgeable, efficient and very timely. I could not be happier and I am recommending them to all my peers. Thank you Lesley and Nancy - I have gone back to seeing my patients and no longer have to worry or follow up on the billing part of my practice because QNS has me covered."
Read More
Bridget R.