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The 5 Best Practical Apps Every Doctor Should Download

When Apple first marketed the iPhone, it used the phrase “there’s an app for that” in its commercials and marketing materials. Since then, it’s been proven that there is, indeed, an app for everything. Apps on smart devices have been improving the medical field, both for patients and for doctors. Apps can help doctors improve everything from how they run their practices to how they diagnose patients.

The following apps are the best practical apps that every doctor should download.

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1. Medscape

Cost: Free

Best For: Patient diagnosis

Medscape is an app that offers doctors a wide range of tools that can help them to better diagnose patients. There’s an extensive database of different medical conditions. There’s a pill identifier. There’s also medical news that doctors can read to stay abreast of current developments in the medical world. Even though they’re finished with med school, doctors are continually learning and Medscape offers the materials they’ll need to continue their education at their fingertips.

It’s accessible online at Medscape’s website as well as the Apple App Store and the Google Play Store.

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2. Epocrates

Cost: Free (basic account), $174.99/year (plus account)

Best For: Consultations

Epocrates is a medical networking app. Doctors can use it to get in touch with fellow medical professionals. In particular, this is useful for consultations and for referrals to a specialist. However, connections between medical professionals aren’t limited to those two interactions. Doctors can consult each other using the app on any question they may have. Epocrates also offers information about drug interactions so that doctors can safely prescribe the best possible medication to their patients.

Epocrates is available online, in the Apple App Store, and in the Google Play Store.

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3. Prevention TaskForce

Cost: Free

Best For: Preventative treatment

Prevention TaskForce is an app developed by the U.S. Preventive Services Task Force. The app helps doctors to better treat their patients by making recommendations for preventive treatments, screenings, and counseling that may benefit a patient. Doctors can search by a variety of different patient characteristics, from age and sex to behavioral characteristics. The app will then recommend preventive treatments that the doctor can decide whether or not to prescribe.

Prevention TaskForce is available online, in the Apple App Store, and on the Google Play Store.

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4. 3D4Medical

Cost: $39.99 (student), $99.99 (professional), free trial available

Best For: Teaching

3D4Medical is an app often used in universities as a teaching tool in anatomy and medical courses. For doctors already working in the professional medical industry, the app can still be helpful as a teaching tool. Doctors can use the app as a very detailed yet easy-to-use visual tool to help patients better understand their conditions and their health implications.

3D4Medical is available online, in the Apple App Store, and in the Google Play Store.

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5. eVisit

Cost: $600.00/month

Best For: Telemedicine

The coronavirus pandemic has resulted in a rise in patients needing telemedicine. eVisit is a telemedicine app that was designed by physicians for physicians. Both patients and their doctors download the app onto their mobile devices. Then, they can conduct video consultations through the app instead of the patient having to come into the doctor’s office. Telemedicine can help doctors to reach more patients who may not be able to attend an in-person exam. It can also help doctors to improve patient outcomes and experiences.

eVisit is available online, in the Apple App Store, and in the Google Play Store.

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Commonly Used CPT Modifiers for Cardiology Billing

This article will cover some basic concepts related to modifier use, with an emphasis on how they are used in cardiology-specific applications. In addition to modifiers that are specific to cardiology, we will also review how some more general modifiers are used uniquely within the field.

What Are Modifiers?

Woman working on computer as emr nurse

As the name implies, modifiers are additional codes that are used in medical billing to add information to procedure codes, modifying their meaning. The variety of modifiers is one reason that they can be so confusing, with codes being used for everything from different sides of the body to the reasoning behind evaluations.

Misusing modifiers can carry heavy penalties and should be avoided at all costs. Although all coding and billing staff should be familiar with modifiers at a general level, you should always make sure that your staff is especially knowledgeable about the modifiers that your practice uses heavily.

There are many, many modifiers that each practice will use, but the following are most likely to be used by cardiologists.

Modifiers LAD, RCA, and LC: Artery Location Codes

Most medical specialties have a few modifiers that only they use, and for cardiology those are LAD, RCA, and LC. These stand for left anterior descending, right coronary artery, and left circumflex respectively.

There are very specific rules surrounding the use of these modifiers. When multiple vessels are operated on, your team must only code the highest-value vessel when adding on the relevant artery location modifier. When other vessels are operated on, they must use an “each additional vessel” CPT code, which will be discussed below.

This will vary depending on the procedure, and your team should understand which procedures have these codes available. For example, the CPT code 92995 refers to percutaneous transluminal coronary atherectomy. The relevant vessel modifier must be added to this code, after which 92996 will be used for each additional vessel, without the modifier present.

Although the modifiers themselves are simple — just use the one for the relevant vessel — the way that they fit into more complex coding situations can be a source of errors for the uninitiated.

Each Additional Vessel Codes

Although they aren’t modifiers, cardiology billing also heavily relies on the unique structure of each additional vessel codes. As the name indicates, these codes are used when the same procedure is performed on more than one vessel. Rather than using the same code, you must use an additional vessel variation.

As an example, there are two codes used for Intravascular coronary flow reserve measurement. The initial procedure will use code +93571, while each additional vessel will use +93572. This structure is mirrored for many procedures, and is also used in reference to additional branches for stent placement.

Modifier 59: Uncommon Bundling

Modifier 59 is used to note that certain services that are not usually bundled or performed together have been performed in the same visit. This modifier is very commonly used, but should only be used when no other modifier is appropriate. Because there are many other modifiers that describe relationships between procedures, it can sometimes seem like an easy fix to use modifier 59 indiscriminately.

This modifier can come into play in any discipline that relies on complex systems, procedures performed on multiple body parts as part of the same treatment plan, and extensive courses of testing. Although it is essential for all medical specialties, cardiological practices should make sure their billing department understands modifier 59 and its alternatives very well, so no billing errors creep in.

Modifier 91: Repeated Testing

Modifier 91 is another modifier that has very general uses but can be misused easily. This modifier is supposed to be used when a service is repeated on the same day and during the same visit. However, it should not be used if the service is repeated due to bad samples, malfunctions, or other issues.

Instead, this modifier is used in situations where samples need to be taken repeatedly to monitor an ongoing reaction to treatment, or the same procedure is performed as part of a unique treatment plan that doesn’t have a specified code. Because there are many types of repetition-based codes out there, making sure to use modifier 91 properly can be tricky for inexperienced billers.

Modifier 25: Evaluation and Management Bundling

Modifier 25 specifies that a distinct evaluation and management service was performed on the same day as another. This has very general applications and is one of the modifiers that can be used in place of modifier 59 when services are rendered together.

This is common in a cardiological setting as testing and further action can often follow evaluations during the same visit, although both are billed distinctly. If a patient comes in for an office visit and is subsequently sent for some type of test administered by the same doctor, modifier 25 can be used to note the distinction.

This modifier is commonly misused for services that have a different type of relationship, such as postoperative care. This is one reason that understanding modifiers is so difficult; although the definition of the modifier seems to include postoperative care, other modifiers better encapsulate that situation and should be used instead.

Outsource Your Cardiology Medical Billing

Give yourself one less thing to worry about by outsourcing your cardiology medical billing. With outsourced cardiology medical billing you no longer have to worry about multiple procedure reductions and keeping your staff trained up to the latest medical billing protocols. Plus, get the benefits of maximized payments and easier audits. Contact us to learn more about outsourcing your cardiology medical billing.

The 5 Best Office Management Apps for Medical Practices

There’s an app for practically everything. With so much of people’s lives on our mobile devices, from entertainment to communication, it makes sense that there would also be tools to help in the workplace as well. The healthcare industry is no exception. There are apps for doctors, apps for patients, and even apps for the office management of medical practices.

These are the 5 best office management apps for medical practices.

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1. Twiage

Cost: Annual subscription fee varies based on practice’s needs. (Requires additional fees for training and implementation.)

Best For: Emergency healthcare providers

Twiage is an award-winning app that coordinates medical teams so they can work together to provide the best possible care for patients. Medical practices can use Twiage to streamline workflows and to coordinate and accelerate patient care between different medical teams.

You can access Twiage as a web app.

Twiage is designed for use by:

  • EMS and paramedics
  • ED physicians
  • Stroke teams
  • Cardiac teams
  • Trauma teams
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2. IM Your Doc

Cost: Free

Best For: Patient relations and management

IM Your Doc is an app that enables real-time HIPAA-compliant messaging between doctors and patients. The app can be used for video consulting, long-term care, secure texting, and more. It can also help to coordinate care for a patient. Communication technology is more important than ever before with the changes brought by the COVID-19 pandemic. Plus, the app can help streamline unbillable events within the medical practice, leaving more time for the billable ones.

You can access IM Your Doc through the Google Play Store and the App Store

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3. Epocrates

Cost: Free with in-app purchases

Best For: Determining prescriptions

Epocrates is an app that is already used by at least a million health care professionals worldwide. A popular feature of the app is its information about drug interactions. The app can save doctors time by quickly providing information about which medical interactions could impact a patient, enabling them to more easily make a decision about what to prescribe a patient. The app can also identify pills that a patient already has even if there isn’t any medical record of that pill in the patient’s file.

You can access Epocrates using their web app or by downloading the app from the Google Play Store or the App Store.

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4. Weave

Cost: $750 one-time setup feed, $399 core product per month (add-ons available)

Best For: Practice management

Weave is an app that can help medical practitioners to manage their practices. The app includes tools for scheduling and communication as well as a virtual assistant. Weave can help save doctors time, allowing them to devote more attention to patients.

You can access Weave through their website.

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5. Doximity

Cost: Free

Best For: Patient communication

Doximity is a medical network in mobile app form that connects medical professionals. The app also offers telemedicine features and helps doctors connect with their patients digitally. With Doximity’s medical network, physicians can easily and quickly locate a specialist as well as stay on top of industry news and articles.

You can access Doximity by downloading the app in the Google Play Store or App Store.

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What Single Change Has Made The Greatest Impact On Your Practice?

There will always be additional ways for you to improve your medical practice. But some will carry more weight than others. We collected advice from various doctors and organizations surrounding the major changes to implement to make a significant impact on your practice.

Provide Flexibility

Offer After-Hours Virtual Visits

“It just makes sense – you can fit more appointments into a day, compete with nearby practices that are only open 9 to 5 pm, and keep patients in your practice with convenient scheduling options.”

eVisit

With after-hours virtual visits, you not only allow for more flexibility, but you also increase your practice’s earning potential. Some patients may schedule appointments less frequently than they truly need to because your normal office hours coincide with typical business hours. Not everyone is able to get days off from work easily. After-hours virtual visits are an achievable way to cater to these patients without requiring your office to be open later. This also curbs the costs associated with keeping your physical practice open for additional hours.

Improve Operations

Consistent & Regular Internal Communication

“Functional Unit meetings: having a meeting of everyone who works in a unit from receptionists and medical assistants to NP’s and MD’s, at frequent enough intervals to facilitate consistent things happening, consistent messages to patients, and becoming acquainted with one another at a different level from usual.”

– Dr. Caroline Sue Magruder Raybin.

Getting your internal team together for regular meetings allows for a more seamless flow in daily operations. Keeping everyone updated and on the same page about changes will prevent mishaps. Beyond smoother operations, having consistent internal communication with your team will result in happier patients. Patients can tell if your team doesn’t communicate properly as it often results in hiccups in their path to treatment.

Identify Improvement Opportunities

Collect & Analyze Data

“If you can’t measure it, then you can’t manage it. The first step to improving the quality of care at your organization is to analyze your existing data to understand where opportunities exist. You should analyze both your patient population and your organizational operations to identify areas for improvement.”

Proactive MD.

Making changes requires knowing what needs to be fixed or improved upon. To do this you’ll need to collect and measure data. Analyzing data from your practice can help you to identify where improvements can be made. While collecting and analyzing data alone won’t automatically change your practice for the better, it highlights the areas where you could make a change to improve your practice.

Stand Out From Competitors

Offer Unique Services

“Offer them something that other nearby clinics don’t. Like convenience of tests at the same premise or a generic medical store or a dietician or psychologist or physiotherapist, depending on your specialty.”

– Dr. Anindita Chakraborty

The unique services you are able to offer will largely depend upon your practice’s specialty. Standing out from competitors is important when you all offer essentially the same services. To set yourself apart from the rest, consider what you can do to draw patients in. This may be anything from offering a dietician or a generic medical store.

It’s a hassle for patients to manage appointments at various clinics for their different medical needs. The more you are able to reasonably offer in one location the more attractive your clinic will be to existing and new patients.

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The 7 Best Medical Apps and Tools for Doctors in 2025

In today’s fast-paced healthcare environment, technology plays a crucial role in helping doctors enhance patient care, streamline workflows, and stay up to date with the latest medical advancements. From clinical reference apps and telemedicine platforms to AI-powered diagnostic tools and electronic health record (EHR) integrations, medical professionals now have access to a wide range of digital solutions that improve efficiency and accuracy. The following are some of the best medical apps for 2025.

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1. Medscape

Cost: Free

Best For: Accessing expert commentary specific to medical specialties

Medscape is a free, comprehensive point-of-care app designed for medical professionals, offering a range of valuable features to support clinical decision-making. One standout tool is its pill identifier, which not only helps identify medications but also provides formulary information for better prescription management. The app also fosters collaboration by allowing healthcare providers to discuss cases and crowdsource insights from a diverse network of medical professionals with varying expertise and experience. Additionally, Medscape includes a cost-saving medication search tool, enabling doctors to find the most affordable prescription options and easily share cost-saving opportunities with their patients.

This app is available to download on the Google Play Store and the App Store.

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2. MDCalc

Cost: Free

Best For: Making clinical decisions and utilizing tools

MDCalc is a free, essential point-of-care app designed to assist doctors in making accurate and efficient clinical decisions. It features hundreds of tools, including dosing calculators, diagnostic criteria, and risk assessment scores, all aimed at enhancing patient care. Users can favorite frequently used tools for quick access and even utilize the app offline, ensuring reliability in any clinical setting. Trusted by over a million medical professionals worldwide, MDCalc streamlines workflow and supports evidence-based decision-making, making it an invaluable resource for healthcare providers.

This app is available to download on the Google Play Store and the App Store

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3. Prevention TaskForce

Cost: Free

Best For: Accessing preventative recommendations for patients

Prevention TaskForce is a powerful app and website designed to assist medical professionals in making evidence-based preventive care recommendations for their patients. By entering key patient characteristics such as age, sex, and risk factors, healthcare providers receive tailored recommendations for screenings, counseling, and preventive medications. This tool helps streamline clinical decision-making by offering guidance aligned with the latest preventive care guidelines, allowing doctors to determine the most appropriate interventions to discuss with their patients.

This app is available as a web app, on the Google Play Store, and on the App Store

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4. Skyscape

Cost: Free (with in-app purchases)

Best For: Staying up to date on medical news

Skyscape is a cloud-based medical knowledge database designed to support healthcare professionals in making informed clinical decisions. Serving as a centralized hub for trusted medical content, Skyscape aggregates information from over 400 reputable sources, covering more than 30 specialties. The app and website provide a seamless, one-stop resource for up-to-date clinical guidelines, drug references, medical calculators, and diagnostic tools. By streamlining access to critical medical information, Skyscape helps medical professionals save time, minimize errors, and ultimately enhance patient care.

This app is available to download on the Google Play Store and the App Store

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5. Visual DX

Cost: Subscriptions starting at $20.75 per month

Best For: Accessing expert commentary specific to medical specialties

Visual DX is reference app that contains a database of thousands of images representing a wide range of diseases and conditions. Medical providers can compare images of patients’ presentations with the images in the app’s database to assist in the diagnosis process. The app itself is free to download, but there are different subscription packages that may have a monthly fee.

This app is available to download on the Google Play Store and the App Store.

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6. Lexidrug

Cost: Subscriptions starting at $129 per year

Best For: Drug reference databases

Lexidrug offers access to more than 20 medical databases for drug referencing. These databases range from current drug shortages to IV compatibility and also include educational information that can be shared with patients. Additionally, information is stored locally on devices rather than accessed via the Internet, so you can still access what you need even when you don’t have Internet access.

This app is available to download on the Google Play Store and the App Store

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7. DynaMed

Cost: Subscriptions starting at $99 per year

Best For: Medical image reference reviewed by physicians

DynaMed is a reference app that closely mimics Google’s search engine in order to make it easy and intuitive to use. Users can search DynaMed’s database of medical literature and quickly find answers. All materials are thoroughly reviewed by physicians so that only the most accurate information is available. The data syncs across mobile devices and desktop computers.

This app is available to download on the Google Play Store and the App Store

The Pros and Cons of Using an EHR Scribe

While there are benefits to EHR systems, there can also be drawbacks. Some medical professionals find them difficult or time-consuming to use. Others feel that they create distance between the patient and the physician. But an EHR scribe may be able to solve those problems for medical professionals.

More and more physicians are using an EHR scribe to help by entering information into the EHR system. This can save medical professionals a lot of time and let them focus on what matters most: the patients. So what are the pros and cons of using an EHR scribe?

Pros

  • Save time
  • Increase productivity
  • Improve patient satisfaction

Cons

  • Uses resources
  • May require adjustments

Pros of Using an EHR Scribe

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For medical professionals who find EHR systems difficult or time-consuming to use, an EHR scribe can help to solve those problems. With an EHR scribe taking on the tasks of entering information into the EHR, doctors can focus their attention more on treating their patients.

An EHR Scribe Can Save Time

The task of entering information into the EHR system is an important one so that patient medical records are digital. However, it can take up precious time that physicians could be devoting to their patients instead. An EHR scribe can handle the EHR-related tasks instead, freeing up time for the doctor.

An EHR Scribe Can Increase Doctor Productivity

With more time available, medical professionals will be more productive. Many find they’re able to see more patients because they’re spending less time with the EHR. This is good news for any practice, as the more patients a doctor can see, the more successful that practice will be.

An EHR Scribe Can Improve Patient Satisfaction

Doctors aren’t the only ones who can benefit from the use of an EHR scribe. If a doctor can see more patients in a day, patients can get in for appointments more quickly. This can help to improve their health outcomes as well as their satisfaction with their physician. Plus, the doctor can be more focused on the patient during the exam.

Cons of Using an EHR Scribe

While there are benefits to using an EHR scribe, there are also some drawbacks. Hiring an EHR scribe is a change, which may require some adjustment.

An EHR Scribe May Take Resources

Adding any new staff member requires some adjustments. There’s the time and resources it takes to train the new hire. Plus, there’s the cost of paying the EHR scribe on top of the other staff.

An EHR Scribe May Require Adjustments

Unlike other new staff members, hiring an EHR scribe can require changes to your workflow. For many doctors, it’s a new position that their practice hadn’t had before. This means more adjustments than simply hiring a new employee for a pre-existing role. It may take some time and adjustments to figure out what works.

Best Practices for Collecting Patient Past-Due Balances

Unpaid balances are an unavoidable challenge in the medical industry. Every practice, hospital, and clinic encounters patients with outstanding medical bills—whether due to financial hardship or reluctance to pay. Unfortunately, the collection process can often be difficult and uncomfortable.

However, by implementing best practices, you can streamline the collection process, making it more efficient and less stressful for both your team and your patients.

Implement Clear Financial Policies

Clear financial policies set expectations and help reduce misunderstandings about payment responsibilities. Establish a written policy outlining payment expectations, due dates, accepted payment methods, and consequences for late or missed payments. Provide this information to patients at the time of scheduling, during check-in, and on billing statements to ensure transparency.

Make Sure Your Front-Desk Staff Is Thoroughly Trained

Make sure your front-desk staff is well-trained in discussing these policies with patients in a professional and empathetic manner. Encourage them to proactively inform patients about their financial obligations and available payment options. Additionally, consider requiring patients to sign an acknowledgment form stating they understand and agree to the policy.

By implementing and consistently enforcing clear financial policies, your practice can minimize overdue balances, improve cash flow, and foster positive patient relationships.

Emphasize Upfront Collections

Your front-desk staff are the first and last points of contact for patients visiting your practice, making them essential to the patient experience and financial operations. When a patient checks in, your front-desk team is already accessing their records to verify personal and insurance details. This is also an ideal time to check for any outstanding balances.

Medical receptionist speaking to patient

Ask How They Want To Pay, Not If

If a patient has a past-due balance, your front-desk staff should proactively ask how they would like to settle their bill, rather than if they want to pay. Phrasing the question this way encourages payment by assuming the patient intends to take care of their balance, reducing the likelihood of an immediate refusal.

Assign One Person To Bill Collection Duty

Requesting payment at check-in isn’t always sufficient to recover past-due balances. In some cases, follow-up phone calls are necessary. Designating a front-desk team member with strong phone etiquette and the confidence to communicate firmly yet professionally can significantly improve collection rates. This focused approach ensures consistency and increases the likelihood of successful payments.

Utilize Technology for Payment Reminders

Leveraging technology for payment reminders can streamline the collections process and improve patient compliance with overdue balances. Automated systems, such as text messages, emails, and patient portal notifications, offer a convenient way to keep patients informed about outstanding payments without placing an additional burden on your front-desk staff.

When implementing automated reminders, consider:

  • Multiple Communication Channels:Use a combination of text, email, and phone calls to increase the chances of reaching patients.
  • Customizable Messaging:Personalize reminders to include the patient’s name, outstanding balance, and a direct link to make a payment.
  • Timing and Frequency:Schedule reminders strategically, such as sending a gentle notice a few days before the due date and a firmer follow-up after the due date has passed.
  • Secure Payment Options:Provide a seamless payment experience by including links to secure online payment portals, allowing patients to pay easily from their mobile devices or computers.

By automating payment reminders, your practice can enhance efficiency, reduce the time spent on collections, and improve cash flow while maintaining positive patient relationships.

Make the Consequences Clear to Patients

When patients have outstanding balances, it’s essential to communicate the consequences of non-payment clearly and consistently. In your outreach, specify how many reminders they will receive before their account is sent to collections. Additionally, inform them if non-payment will result in dismissal from your practice. To maintain credibility, it’s crucial to follow through on these stated policies—warnings about collections or dismissal will lose their effectiveness if they are not enforced. Clear, firm, and professional communication ensures that patients understand the importance of timely payments while preserving the integrity of your practice’s financial policies.

Look for Alternative Payment Options

Not all patients with past-due balances are simply unwilling to pay—many face genuine financial hardships. In some cases, a family may have credits linked to one member that could be applied toward another member’s balance, providing a practical solution. Offering flexible payment options can make it easier for patients to settle their accounts while also benefiting the practice by improving collection rates.

Consider providing these alternative payment solutions for patients with overdue balances:

Payment Plans

Offer patients structured payment plans that allow them to pay off their balances over time in manageable installments. These plans can be customized based on the patient’s financial situation, ensuring affordability while maintaining consistent cash flow for your practice. Clearly outline the terms, including payment amounts, due dates, and any applicable interest or fees.

Incentives for Early Payment

Encourage patients to settle their overdue balances faster by offering discounts for prompt payment. Patients who pay their full balance or make a substantial upfront payment may receive a percentage discount, reducing their financial burden while improving your practice’s revenue cycle.

Flexible Payment Options

Increase payment convenience by accepting multiple payment methods, such as credit and debit cards, electronic bank transfers, online payment platforms, and mobile payment apps. Offering a variety of options allows patients to choose the most convenient way to pay, increasing the likelihood of on-time payments.

Financial Assistance Programs

Educate patients about available financial assistance programs, including in-house charity care options or sliding scale discounts based on income level. By proactively discussing these programs, you can help eligible patients receive necessary care without financial hardship while ensuring your practice gets compensated.

Healthcare Financing Solutions

Partner with healthcare financing companies that offer specialized medical credit lines or payment plans. These third-party financing options allow patients to spread out the cost of their medical bills over time with affordable monthly payments, easing their financial strain while ensuring timely reimbursement for your services.

Negotiated Payment Arrangements

For patients struggling to pay their full balance, consider negotiating a settlement or establishing a compromise payment plan. This could involve reducing the total amount owed in exchange for a lump-sum payment or setting up a structured repayment plan that fits the patient’s budget.

Government Assistance Programs

Assist qualifying patients in applying for Medicaid or other government-sponsored healthcare programs. These programs can help cover medical expenses for low-income individuals and families, potentially reducing or eliminating their outstanding balances.

Utilizing HSAs & FSAs

Encourage patients to leverage their Health Savings Accounts (HSAs) or Flexible Spending Accounts (FSAs) to cover medical expenses, including overdue balances. Since these accounts use pre-tax dollars, they provide a cost-effective way for patients to manage their medical bills while optimizing their healthcare spending.

Send the Bill to Collections When Necessary

Some patients, no matter what efforts you make, simply won’t pay their outstanding balance. In these cases, it may be more cost-effective to stop pursuing the delinquent account rather than continue expending resources on collection efforts. Every phone call, letter, and attempt to recover the balance takes up valuable staff time and adds to your practice’s operational costs.

Final notice medical bill

To manage this efficiently, establish a clear policy in advance outlining the number of follow-up attempts—such as phone calls and letters—you will make before ceasing collection efforts. While it’s important not to give up too quickly, since sending a bill to collections typically results in recovering only a fraction of the amount owed, there comes a point where the cost of continued pursuit outweighs the potential return. Setting predefined limits helps ensure your practice allocates its resources wisely.

When To Consider Dismissing a Patient Over Unpaid Balances

No healthcare provider wants to lose a patient, but medical practices are businesses that rely on payments to sustain operations. If a patient consistently fails to pay despite repeated attempts to collect, it may be time to consider dismissing them from your practice. After all, a patient who isn’t paying is not contributing to your practice’s financial health, and their appointment slot could be made available for new patients who are able to meet their financial responsibilities.

Before making the decision to dismiss a patient over unpaid balances, consider the following factors:

Communication Attempts

Evaluate your history of outreach to the patient regarding their outstanding balance. Have multiple attempts been made via phone calls, emails, or mailed letters? Ensure that all efforts to communicate payment options and settle the balance have been well-documented.

Financial Hardship Assessment

Assess whether the patient has communicated any financial difficulties that may have impacted their ability to pay. Have they provided documentation indicating a hardship, such as job loss or unexpected medical expenses? If so, consider whether alternative payment plans or financial assistance options are available before proceeding with dismissal.

Payment History

Review the patient’s overall payment history. Is this a recurring pattern of non-payment, or is it an isolated incident? Patients with a history of delinquency may be less likely to resolve their balance, whereas a one-time issue might warrant a more flexible approach.

Compliance With Practice Policies

Ensure that your decision aligns with your practice’s policies on patient billing and collections. It is advisable to consult legal counsel to verify compliance with applicable laws and regulations surrounding patient dismissal and debt collection practices.

Ethical Considerations

Consider the ethical implications of dismissing a patient, particularly if they have ongoing healthcare needs. Would their dismissal negatively impact their access to necessary medical care? Balancing financial considerations with your ethical duty to provide care is crucial.

Financial Impact on Your Practice

Evaluate whether continuing collection efforts are financially justified. If the cost of hiring a debt collection agency or pursuing legal action outweighs the amount owed, dismissing the patient may be the more practical option.

Documentation and Record-Keeping

Maintain detailed records of all interactions related to the patient’s unpaid balance. This includes communication attempts, payment agreements, financial hardship claims, and any other relevant details. Proper documentation can serve as legal protection in the event of disputes or legal challenges.

Making the Final Decision

If all reasonable efforts to collect payment have failed, dismissing the patient may be the best course of action for your practice. However, it is essential to follow a formal process, including providing written notice of dismissal and ensuring the patient has adequate time to transition to another provider. By handling the situation professionally and ethically, your practice can maintain its financial stability while upholding its commitment to patient care.

Monitor and Adjust Collection Strategies

To maintain an effective patient billing system, it’s essential to continuously evaluate and refine your collection strategies. Regularly reviewing your collection process allows you to identify what’s working and where improvements are needed.

Analyze Metrics

Start by analyzing key metrics, such as the percentage of overdue accounts, average collection time, and success rates of different follow-up methods. If certain approaches, like phone calls or email reminders, are proving ineffective, consider adjusting your strategy by incorporating automated payment reminders, offering flexible payment plans, or enhancing staff training.

Ask Your Administrative Team for Feedback

Additionally, seek feedback from your administrative team and patients to understand any barriers to payment. Sometimes, unclear billing statements or complicated payment processes can contribute to delays. Simplifying payment options—such as offering online payments or mobile-friendly billing—can lead to improved collection rates.

Keep Yourself Informed

Lastly, stay informed about industry best practices and regulatory changes that may impact your collection policies. By regularly monitoring and adjusting your strategies, you can create a more efficient, patient-friendly, and financially sustainable collection process.

How Healthcare Providers Can Prepare for the No Surprises Act

The No Surprises Act, passed on December 27, 2020, will take effect on January 1, 2022. This act is designed to protect patients from surprise medical bills. But what exactly does the No Surprises Act do and how can medical practices prepare for its implementation?

What Is a Surprise Bill?

Surprise medical bills often occur when a patient receives out-of-network medical care. This can happen when a patient is taken to the hospital emergency room and doesn’t have a choice in who provides their medical care. Surprise out-of-network charges can also occur if a patient goes to a hospital, practice, or clinic that is in their network but receives out-of-network care while there. This could be in the form of an out-of-network anesthesiologist during an in-network surgery, for example.

Charges for out-of-network medical costs are typically higher and the insurance company may be unwilling to pay them. When this happens, the medical provider then sends the bill to the patient, which is called a ‘balance bill’ because the patient is then expected to pay the balance. However, the patient may not have known that they had received out-of-network care and are surprised either by the bill itself or by the higher cost of the bill.

What Is the No Surprises Act?

Balance billing has resulted in high costs for patients in both emergency and non-emergency situations. The No Surprises Act (NSA) is designed to protect patients from surprise medical bills and, in particular, balance bills. If a patient receives out-of-network medical care for an emergency or out-of-network care at an in-network medical facility such as a hospital or practice, they will only have to pay what it would have cost had that care been completely in-network. In these circumstances, medical providers will also be banned from sending patients balance bills for the higher out-of-network medical costs.

What Medical Services Are Covered By the NSA?

Emergency room exterior sign

The NSA prevents balance billing or surprise billing for emergency medical care. Patients don’t always have the choice in where they receive care if they are taken to the emergency room. This prohibition also includes air ambulance services, but does not include ground ambulances. The NSA also prohibits balance billing in cases where a patient received non-emergency care by an out-of-network provider at an in-network location.

How Can Medical Providers Prepare for the NSA?

Although the NSA will certainly shake up medical billing processes, medical providers have several months to prepare for the change, as the act isn’t set to take effect until 2022. Many of the changes are on the part of the insurance company. Insurance companies can’t use waiting periods or prior authorization for emergency services. When it comes to cost-sharing and co-pays, insurance companies must treat out-of-network services at an in-network location as if they were in-network.

Another key provision of the NSA is that it sets up an ‘informal dispute resolution’ (IDR) process. This is the most important part of the legislation for medical providers. In situations where providers are now prohibited from billing the patient for the balance if an insurance company won’t cover the costs, the IDR process is how the medical provider can seek relief when a claim is underpaid. The biggest task for medical providers in 2021 will be helping to shape the rules of the IDR process as well as learning how to submit claims.

What Are the Rules of the IDR Process?

The rules are still in the process of being laid out throughout the remaining months of 2021. It will be important for medical providers to consult with attorneys who are versed in the IDR rules so that they know and understand all of the rules, once they are set. Medical billing software and the reports that it generates will also be indispensable to medical providers when it comes to the dispute resolution process.

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How Virtual RNs are Saving Doctors Money

Telemedicine has expedited a shift to virtual medical professionals. As technology has improved and the onset of the coronavirus pandemic made changes necessary, more patients than ever before saw medical professionals virtually in 2020 and 2021.

The benefits of working with a virtual RN are becoming more clear, whether doctors shift back to in-person patient care or continue practicing telemedicine. Working with virtual RNs can save you money and free up your time, among other benefits.

Key Takeaways

  • Virtual RNs can assist practices with live in-room charting, medical transcription, scheduling, and administrative tasks.
  • Virtual RNs are trained in HIPAA compliance and are trained in the tools practices already use.
  • Virtual RNs cost between $11 and $12 per hour.

What Virtual RNs Can Provide

Female doctor using ipad

Whether you’re looking for scheduling, administrative support, or medical scribe work to be completed, working with virtual RNs gives you access to a skilled professional who can adapt to the needs of your practice.

Live In-Room Charting

You can bring your virtual RN with you into the patient exam room where they will live-chart the visit in real-time in the doctor’s EMR of choice.

Medical Transcription

Virtual RNs can function as virtual scribes for doctors. On a computer or a tablet, a doctor can connect with a virtual RN via videoconferencing software.

Another option is to record dictation and upload it to a cloud server. A virtual RN can then transcribe it, even adding it directly into the patient’s chart.

Scheduling

Another benefit of virtual RNs is that they can be connected to your phone system even though they’re not sitting in your office. This allows them to both receive and place calls as if they were sitting at your front desk. They can interact with patients over the phone to both schedule and confirm appointments. They can even call insurance companies on your behalf.

Referrals, Phone Calls, and Administrative Tasks

It isn’t just the doctors that virtual nurses can assist. They can also make a difference in the front office with a doctor’s administrative staff.

Virtual RNs can assist with the following administrative tasks:

  • Authorizations: Virtual Registered Nurses (RNs) can help in obtaining prior authorizations from insurance companies for medical procedures, treatments, or medications. This involves navigating the often complex and time-consuming process of securing approval from insurance providers before a patient receives certain healthcare services.
  • Managing Medical Records: These professionals can organize and maintain patient medical records in digital systems, ensuring accuracy, confidentiality, and compliance with healthcare regulations. They may also assist in retrieving and updating medical histories, test results, and treatment plans as needed, facilitating seamless coordination of care among healthcare providers.
  • Medical Billing: Skilled personnel can support medical billing processes by accurately coding diagnoses, procedures, and services provided to patients. They may help ensure that billing information is correctly documented and submitted to insurance companies or patients for reimbursement, minimizing errors and maximizing revenue for healthcare facilities or practices.
  • Refilling Prescriptions: Experts can handle prescription refill requests from patients or pharmacies, verifying medication orders, reviewing patient records for medication history and allergies, and coordinating with healthcare providers to authorize refills as appropriate. This helps streamline medication management and ensures patients receive timely access to their prescribed medications.
  • Eligibility: Professionals can verify patients’ eligibility for healthcare services or insurance coverage by confirming demographic information, insurance status, and coverage benefits. This helps prevent billing discrepancies and ensures that patients receive the appropriate level of care based on their insurance coverage or financial circumstances.
  • Insurance Verification: Trained personnel can verify patients’ insurance coverage, including confirming policy details, coverage limitations, and copayments or deductibles. This information is crucial for healthcare providers to accurately bill insurance companies and patients for services rendered, avoiding claim denials or patient financial burdens.
  • Referrals: Knowledgeable staff can assist in coordinating referrals to specialists or other healthcare providers by liaising with referring physicians, obtaining necessary medical records or test results, and scheduling appointments for patients. This helps ensure timely access to specialized care and promotes continuity of treatment for patients with complex healthcare needs.

Virtual RNs can also handle both verifying insurance eligibility and prior authorizations for a patient in order to make medical billing a lot easier. Any administrative staff you have will be busy working with patients. A virtual nurse can take care of these tasks to free up your time and your administrative staff’s time.

A virtual RN can chart a patient in real-time during an appointment, but that’s not the only paperwork they can handle. From transcribing dictations to filling out forms, virtual RNs can ensure that your documentation is filled out and uploaded to a cloud server for easy access.

Checking Patients In and Out

Even though a virtual RN isn’t in the office in person, they can take care of checking patients in and out. A tablet set up at a check-in station will offer patients access to the virtual nurse who can check them in and ensure all paperwork is filled out and up-to-date. Patients can check out the same way. A virtual RN can ensure that any follow-up appointments are scheduled and that patients have paid any fees for their appointment.

Custom Office Needs

Chances are, if your office has a specific need then a virtual RN is the solution. Working with a company that specializes in virtual RNs can help you develop your team in whatever way you need. VirtualRNs, for example, will train the VRN personalized to your requests.

The Benefits of Working With VRNs

Working with VRNs allows you to easily manage and scale your practice at an affordable rate, saving you time, money, and headaches. Hiring a VRN through a virtual RN hiring company will allow you to easily fill in gaps in your workflow, making your team’s processes easier and quicker.

How the Hiring Process Works

Nurse with tablet in hands

You’re probably familiar with the hiring process for a nurse who will work with you in person in your practice. But introducing a virtual RN into your workflow may prove to be a more confusing process. Although, it doesn’t have to be.

When you work with a virtual RN company, the company will present you with profiles of hand-picked candidates. You will then select the virtual registered nurse who best fits your needs. This will be the VRN who works with you on a daily basis—no stress from working with a brand new nurse every day.

From there you will connect with your new VRN, setting them up as needed with your software and processes. Set an official start date and begin working with them on a set daily or weekly schedule—just as you would with a nurse working in the office.

Addressing Concerns

Most doctors have worked almost entirely with an in-person team of nurses. Introducing a virtual team member into long-standing workflows can be concerning. Concerns like costs, HIPAA compliance, and training are all reasons you may be second-guessing the switch to virtual.

HIPAA Compliance

Solution: Virtual RNs from VirtualRNs.com are all trained in HIPAA compliance.

HIPAA compliance is incredibly important, especially when working with contractors and employees. Be sure the company you work with supplies virtual RNs who have certificates in HIPAA training, have a background check, and sign a Business Associate Agreement (BAA).

Cost

Solution: Virtual RNs from VirtualRNs.com are $11 to $12 per hour.

Working with virtual RNs will cost you on average $12 an hour for a part-time nurse clocking 15 to 30 hours weekly. A full-time virtual RN working over 30 hours a week will cost $11 an hour. This is a far cry from the $36.66 per hour national average RNs are paid in the United States. Not including the additional costs of hiring on an employee.

Training

Solution: Virtual RNs from VirtualRNs.com are trained in the tools your practice already uses.

Depending on the virtual RN company you choose, virtual RNs will be trained to use the tools you currently have in your workflow. If you work with a company like VirtualRNs you will be working with registered nurses with no less than two to three years of experience on average. These nurses will be trained to use the systems you currently use in your practice and will be familiar with using tools like BOX.xom, Updox, RingCentral, AdvancedMD, and other programs.

Taking the First Step to Hire Your Virtual RN

You’ll want to start the process of hiring a virtual RN through a reputable company that can not only be flexible to your needs but also provides skilled nurses. Make sure you do your research to find both the highest quality virtual RNs and the best price per hour. Companies like VirtualRNs provide staffing solutions that are focused on quality and cost-consciousness.

Virtual RN logo

Virtualrns.com

Virtualrns.com is a company that offers virtual RN services for doctor’s practices. They offer reliable virtual nurses at a cost that can save doctors money on staffing. Their virtual nurses can help doctors stay organized as well as free up the doctor’s time so they can focus their time and attention where it matters most: on the patients.

Cloud-Based EMR vs. Server-Based EMR: Pros & Cons

When it comes to choosing an electronic medical records (EMR) system, the big question for many is whether to go with cloud-based or server-based. There are advantages and drawbacks to both options. Be sure to thoroughly research your options so that you make the best choice for your company.

What Is the Difference Between Cloud-Based EMR and Server-Based EMR Systems?

Cloud-based EMR systems are hosted in the cloud rather than hosted by an on-site server. This means that all of the data for the system is stored in the cloud and is accessible from anywhere via the internet. This also means that the system is dependent on the vendor’s cloud infrastructure rather than an on-premise environment.

By contrast, a server-based EMR system is hosted on-site by your practice or company. You have more control over its infrastructure, but also bear more of the responsibility for maintaining and managing the system.

But what are the advantages and disadvantages of each type of system?

Cloud-Based EMR

Man on computer in server room

The cloud is a major part of our lives. Many people store files in the cloud for convenient access. It’s also becoming more and more common in the business world as more software vendors are offering cloud-based services. But is cloud-based EMR the right choice for your practice?

Pros of a Cloud-Based EMR

The advantages of a cloud-based EMR system include:

  • Cost-effective for small and solo practices
  • Easy to set up
  • No software installation necessary
  • No hardware purchasing necessary
  • No hardware maintenance necessary
  • Better customer support
  • Fewer or lower licensing costs
  • Sophisticated security for data protection
  • Practices don’t have to meet HIPAA requirements if the vendor does
  • Easier transition from one system to another
  • The vendor has more responsibility than the practice does to meet Meaningful Use requirements
  • Accessible from anywhere
  • No in-house IT staff required

Cons of a Cloud-Based EMR

However, cloud-based EMR systems also have their drawbacks:

  • Practices must rely on the vendor for security and backups
  • There may be lag time accessing remote servers
  • Over time, cloud-based systems can be more expensive
  • All patient data is controlled by the host
  • Higher risk of compromised patient data
  • Customization may be limited
  • A steady internet connection is required
  • If a vendor closes, all data could be lost
  • The practice’s bandwidth may limit software speed
  • Your access speed may depend on your location

Server-Based EMR

A server-based EMR hosted on-site can offer some major advantages to practices that have the resources to maintain them. However, smaller practices or solo practices may not find them feasible because of the resources required to install and maintain them.

Pros of a Server-Based EMR

Some advantages of a server-based EMR include:

  • Speed is based only on internal infrastructure
  • Connection is not reliant on external factors
  • High-quality images can be downloaded quickly
  • Full control over all data
  • Data is protected from unforeseen external threats

Cons of a Server-Based EMR

On the other hand, there are some disadvantages to server-based EMR systems:

  • Up-front costs can be higher
  • Licensing fees can be expensive
  • Server hardware must be installed
  • IT staff required to install and maintain the system
  • Updates and maintenance are the practice’s responsibility
  • Compliance with regulations is the responsibility of the practice
  • HIPAA compliance is the practice’s responsibility

Is a Cloud-Based or Server-Based EMR Better for My Practice?

There are benefits and drawbacks to both types of EMR systems. What it comes down to for many practices is size and cost. A cloud-based system often has fewer up-front costs, even though it may cost more in the long run due to monthly or yearly subscription fees. A cloud-based system also doesn’t require IT staff to manage and maintain an on-site server. Larger practices may have the resources to invest in both on-site hardware and the IT staff necessary to maintain a server-based EMR system.

All practices looking for EMR software should research their options in advance and look at what type of system will best meet their needs without impacting how their practice runs.

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